Meet Austin Phippen, a hospitality entrepreneur balancing the demands of multiple ventures in the heart of Chama, New Mexico.
Austin and his wife Karlee are redefining what it means to build a rural hospitality empire, managing everything from a boutique motel to an event venue and even vacation rentals. Tune in as Austin shares his journey from construction to hospitality, how his family's legacy property sparked a wedding venue business, and the surprising lessons he's learned about running a motel in one of the most remote, yet scenic, areas of the country.
Discover how Austin transformed a family cabin into a top wedding destination, navigated the complexities of managing a motel, and how seasonal challenges shape his business strategy. If you're curious about what it takes to run multiple hospitality ventures in a small town or how to grow a business with little initial experience, this episode is packed with insights for you.
Austin and I also discuss the power of organic growth, the balance between low-touch and high-touch hospitality, and why Austin believes hands-on interaction is key to guest satisfaction. This is a must-listen for anyone interested in rural tourism, family-run hospitality businesses, or those dreaming of building their own legacy in the industry.
This episode is brought to you by our friends at Hostfully.
Upselling sounds great in theory, but how do you actually do it? How do you know what to offer, and how do you make it seamless for your guests?
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But here's the best part: this eBook doesn't just leave you with data; it gives you practical advice and checklists to help you start implementing these upsells right away. Whether you're just getting started with a simple upsell or looking to expand your offerings, Hostfully has you covered.
About the Show
Behind the Stays is brought to you by StayWatch — the internet's best resource for deals on Airbnb, Vrbo, and Booking.com. You can subscribe, for free, at www.staywatch.ai
Behind the Stays is hosted by Zach Busekrus, Co-founder of StayWatch, you can connect with him on Twitter at @zboozee or on LinkedIn.
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